Shipping Policy

Thank you for choosing PetTaxClub. We are committed to providing high-quality products and a reliable delivery experience.

This Shipping Policy explains how your order is processed, shipped, tracked, and delivered.

1. Order Processing Time

Each order is carefully prepared after payment confirmation.

Standard Products

Most standard products are processed within:

[3-5] business days

Customized Products

For personalized products, including personalized apparel production usually takes:

[5-10] business days

Customized products require additional time because each item is individually created based on customer-provided information.

Please note:

Processing time is separate from shipping time.

2. Shipping Time

After production is completed, your order will be shipped.

Estimated delivery times:

United States

Standard Shipping:

[7-15] business days

International Orders

Estimated delivery:

[10-25] business days

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to:

• Shipping carrier delays
• Weather conditions
• Holidays
• Customs processing
• Incorrect shipping information
• Other circumstances outside our control

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow:

24-72 hours

for tracking updates to appear after shipment.

If your tracking information has not updated for several days, please contact our support team.

4. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review:

• Full name
• Street address
• Apartment/unit number
• City
• State
• ZIP/postal code

If an incorrect address is provided, please contact us immediately.

We will do our best to assist; however, we cannot guarantee changes after production or shipment has started.

Orders shipped to incorrect addresses due to customer-provided information may not qualify for replacement or refund.

5. Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the carrier, delivery responsibility belongs to the shipping carrier.

We are not responsible for delays or losses caused by:

• Incorrect addresses
• Customer unavailable to receive delivery
• Carrier delays
• Customs issues
• Weather events
• Other events beyond our reasonable control

If your package appears lost, please contact us and we will assist you in working with the carrier.

6. Customs, Duties, and Taxes

For international orders, customers may be responsible for any customs fees, duties, or taxes imposed by their country.

These charges are determined by local authorities and are not controlled by PetTaxClub.

7. Contact Us

If you have any questions regarding shipping, please contact:

Email: [support@pettaxclub.com]

Store: PetTaxClub