Return & Refund Policy

At PetTaxClub, customer satisfaction is extremely important to us.

Because a part of our products are made-to-order and personalized, we have created this policy to ensure fairness for both our customers and our production process.

1. Damaged, Defective, or Incorrect Items

We stand behind the quality of our products.

If your order arrives:

• Damaged
• Defective
• Incorrect compared to your order details

Please contact us within:

[7 days] after delivery

with:

• Order number
• Clear photos of the product
• Description of the issue

After reviewing your request, we may provide:

• Replacement product
• Partial refund
• Full refund (when applicable)

2. Customized Products Policy

Because personalized products are created specifically for each customer, customized items cannot generally be returned or exchanged due to:

• Change of mind
• Personal preference
• Incorrect customization information
• Incorrect size selection
• Failure to review the preview before purchase

Before placing your order, customers are responsible for checking:

• Name spelling
• Pet information
• Uploaded images
• Product size
• Design details

Once production begins, customization changes may not be possible.

3. Size Selection Responsibility

We provide detailed size charts for all apparel products.

Customers are responsible for selecting the correct size before purchase.

We recommend measuring carefully and comparing measurements with our size guide.

We cannot offer refunds or replacements for:

• Wrong size chosen by customer
• Personal fit preference
• Expected sizing differences

4. Order Cancellation

Because many orders enter production shortly after purchase, cancellation requests must be submitted within:

[2 hours] after placing the order

After production begins, cancellation requests may not be accepted.

5. Refund Processing

Once a refund is approved:

• Refunds will be issued to the original payment method.
• Processing time depends on your bank or payment provider.

Please allow:

[5-10 business days]

for refunded funds to appear.

6. Exchanges

We want you to be completely satisfied with your purchase. If you need to exchange an item due to the wrong size, incorrect selection, or other non-quality-related reasons, you may request an exchange according to the policy below.

• Exchange Eligibility
  

a. Exchange requests must be submitted within *30 days of receiving your order*.
b. Items must be unused, unworn, unwashed, and returned in their original condition with packaging, tags, and accessories included.
c. Items that show signs of wear, damage, stains, washing, or any condition that affects resale eligibility may not be accepted.

• Exchange Process

a. Contact our customer support team and provide your order number, photos of the item, and details of the item you would like to exchange.
b. Once your exchange request is approved, our support team will provide further instructions.
c. After we receive and inspect the returned item, we will arrange the replacement item based on availability.

• Exchange Shipping Costs
  

 a. For exchanges caused by personal reasons (such as choosing the wrong size or style), customers are responsible for the return and reshipping costs.
b. If the item received is defective, incorrect, or different from the order placed, we will cover the necessary costs and provide an appropriate solution.

• Important Notes

a. Each order is generally eligible for one exchange only.
b. Exchanges are subject to product availability. If the requested item is out of stock, we will help you choose an alternative solution.
c. Customized, personalized, or special promotional items may not be eligible for exchange unless otherwise stated on the product page.

If you have any questions about an exchange request, please contact our customer support team. We are always happy to help provide a smooth and convenient shopping experience.

7. Contact Us

If you have questions regarding returns or refunds:

Email:[support@pettaxclub.com]

PetTaxClub